Processing by GVB Veren BV
GVB ferries sail in Amsterdam and in the surrounding municipalities. On the ferries for the crossing of the North Sea Canal (F20: Zaandam - Amsterdam Westpoort, F21: Assendelft - Spaarndam en F22: Velsen-Noord - Velsen-Zuid), payment must be made for cars, motorcycles and lorries. You must purchase a separate ticket, a 14 sail ticket or a season ticket to do this. If you purchase a season ticket, GVB Veren BV will process your personal data.
The ferries which cross the River IJ are free of charge and are exclusively for pedestrians, cyclists and moped drivers and disabled vehicles. The F9 connection is an exception and is only available for pedestrians and cyclists. They connect the centre of Amsterdam with other parts of Amsterdam, and these are the connections:
F1: Zamenhofstraat - Azartplein
F2: IJplein - Centraal Station
F3: Buiksloterweg - Centraal Station
F4: NDSM - Centraal Station
F6: Distelweg - Pontsteiger
F7: NDSM - Pontsteiger
F9: Zeeburgereiland - Sporenburg
For what purpose does GVB Veren BV process your personal data?
Personal data are processed for:
He conclusion of a season ticket for the ferries.
The sending of reminders and invoices for the collection of the season ticket fee if the direct debit collection is unsuccessful.
The settlement of your questions, complaints or information requests. We also use these data to further improve our service.
In addition, GVB Veren BV uses cameras on the ferries and landings for security purposes. More information about the processing of camera images: “Camera surveillance”.
Which personal data does GVB Veren BV process?
For the purchase of a season ticket and sending invoices and reminders for the season ticket, we process:
Your contact details;
The number plate of the motor vehicle;
The type of season ticket you have.
We also collect financial information, such as your IBAN account number, for the automatic collection of direct debit payments for the season ticket amount.
If you contact us with a question or complaint about the ticket/season ticket you have purchased, we collect the data we need to be able to handle your question or complaint. These include your contact details, the travel product purchased and, in the case of a complaint of an incident, your health data which you forward to GVB. More information about the processing of personal data for our customer service:“Customer Service”.
Basis for processing
The basis on which GVB processes your personal data to purchase a season ticket and collect the season ticket fee is the execution of the agreement which you entered into when you purchased a season ticket with GVB. Questions or complaints about your season ticket also rest on the basis of the execution of the agreement.
Retention period
GVB retains your personal data for as long as you have a season ticket with GVB Veren BV. After termination of the season ticket, your personal data are retained for another seven (7) years in accordance with the tax retention period in Article 52 of the State Taxes Act and the general requirement to keep records in accordance with Article 2:10 of the Dutch Civil Code.
We retain the personal data for the settlement of a complaint, question or information request until 18 months after the complaint, question or information request has been settled.
With whom does GVB Veren BV share the personal data?
GVB Veren BV sometimes provides your personal data to third parties, such as a bank, because this is necessary for the collection of the season ticket fee. GVB Veren BV also provides personal data to third parties if the collection from the season ticket holder was not successful. These include a collection agency or a bailiff or enforcement agent.