We think it is important that you feel safe in our vehicles and vessels, at our stations and stops, and in our buildings and on our grounds. GVB ensures this safety via human surveillance (such as by Special Investigating Officers, or “BOAs” in Dutch). We also use cameras.
Cameras (with the recording of sound) have been installed in all our trams, buses, metros and ferries. In addition, cameras have been installed in the metro stations, a number of tram stops, and at the ferry landings, as well as at the buildings and grounds of GVB. Cameras are only installed where indicated by stickers and/or signs.
Setting photos
Furthermore, GVB makes available setting photos of stations, stops, and GVB vehicles and vessels. GVB as well as other parties can use these photos in (non-commercial) digital publications and print publications. Travellers (such as walking through a station or waiting at a stop) may appear on these setting photos.
Video and photo requests from external parties
In addition, GVB sometimes gives explicit permission to external parties for video and photo recordings. These may be the Netherlands Broadcasting Corporation (NOS), who receives permission from GVB to make recordings at a metro station for a news item. Even with the permission, the external party must respect the privacy rules for GVB travellers.
For what purpose are personal data processed?
Camera surveillance is for your personal safety and for the security of your and our possessions, our equipment and our employees. The camera images are used for:
the investigation and prosecution of persons who have committed a criminal offence or an unlawful act;
the recovery of damages incurred by GVB or its employees, travellers and/or other road users as a result of a criminal offence or an unlawful act;
the timely recognition of unsafe situations and/or large or too large crowds;
the recognition of socially unsafe or inappropriate behaviour such as vandalism and the ability to act against this;
to engage emergency services;
and also to be able to prevent future incidents.
We also use camera images to train employees who are involved in the processing of camera images. Camera images are also used for accident investigation and reconstruction. Finally, cameras near the metro drivers enable them to see when they can safely depart.
Which personal data is processed?
Cameras record images on which persons can be seen (and also sound in the vehicles and vessels). The camera recordings are viewed (and, when necessary, listened to for the vehicles and vessels). In the event of incidents, we can act quickly and investigate and prosecute violations and punishable offences. Only employees who are authorised by the GVB management board for this purpose may view (and listen to) the images. This takes place in a room which is not accessible for other employees. If the camera images are usable for an investigation and/or prosecution inquiry, only employees who are authorised for that purpose may preserve the camera images. The employees in question have an obligation to maintain confidentiality.
Basis for processing
The basis on which GVB processes camera images is the legitimate interest. Without camera images, it is not possible to investigate incidents or to ensure the safety of our travellers and employees afterwards. We believe that this interest outweighs a possible infringement of the privacy of a traveller or an employee. Moreover, we take safeguards to protect your privacy: we save all images in a secure manner and only authorised employees have access to the images.
Retention period
If there has been no incident, we retain the camera images from GVB vehicles and vessels for seven (7) days. If there has been no incident, we retain the camera images from GVB stations, stops, buildings and grounds for twenty-eight (28) days. We save camera images for the performance of a police duty (such as images on which an incident or a committed crime can be seen) to hand them over to the police for use in criminal proceedings. If the police have requisitioned the images, GVB will destroy the images once a copy of the images has been provided to the police. If we, on our own initiative, provide images to the police for evidence in a report for a criminal case, then we retain the images until an irrevocable judgement in this criminal case has been issued. In the case of use of images for civil proceedings (such as damage claims), we retain the images for five (5) years after the case has been closed. In the event of matters regarding personal injury, we retain the images for seven (7) years after the case has been closed. Images for accident investigation or educational purposes are saved for five (5) years.
With whom does GVB Veren BV share the personal data?
If there has been an incident which GVB wants to report to the police and we expect that the images will offer (supporting) evidence, we view the camera images as quickly as possible. We can also make the camera images available to (investigative) authorities within the statutory frameworks if they requisition them on the basis of a statutory provision. These include the General Intelligence and Security Services (AIVD), the Labour Inspectorate, the Human Environment and Transport Inspectorate, insurance companies, and attorneys in legal proceedings. Specific suppliers of GVB, such as a company that maintains the cameras on the instructions of GVB, cloud and hosting parties, and IT service providers, can also view camera images. These are processors for GVB.