Customer service

Customer service is available by phone on +31 (0)900 - 80 11

(usual call charges) 

From Monday to Saturday: 08:00 – 19:00 
Not on Sunday and public holidays: Easter Monday, King's Day, Ascension Day, Whit Monday, Christmas Day, Boxing Day and New Year's Day.

Questions via Twitter: @GVB_klanten
Monday through Saturday, 08:00 – 19:00 

Send us a Whatsapp message

You can also ask your question using WhatsApp on tel. +31 (0)6 83 09 91 89
We answer app messages from Monday to Saturday: 08:00 - 19:00 

Processing times

Queries and complaints
We strive to within 3 working days respond to your query or complaint

Refund (ask for money back)
We strive to within 3 working days respond to your submitted refund request.  

Objection to ticket
We endeavor to respond to your reaction to the receiving a ticket within 28 working days. 

Not happy with our complaint procedure?

If you are not satisfied with our complaint procedure, you can forward your complaint to the Klachtenloket Openbaar Vervoer. You can also contact the Geschillencommissie Openbaar Vervoer (Public Transport Dispute Resolution Committee). 

More information about the Klachtenloket Openbaar Vervoer and the Geschillencommissie Openbaar Vervoer.