Customer service
Customer service is available by phone on +31 (0)900 - 80 11
(usual call charges)
From Monday to Saturday: 08:00 – 19:00
Not on Sunday and public holidays: Easter Monday, King's Day, Ascension Day, Whit Monday, Christmas Day, Boxing Day and New Year's Day.
Questions via Twitter: @GVB_klanten
Monday through Saturday, 08:00 – 19:00
Send us a Whatsapp message
You can also ask your question using WhatsApp on tel. +31 (0)6 83 09 91 89
We answer app messages from Monday to Saturday: 08:00 - 19:00
What can we help you with?
You can use the form for the following questions.
Processing times
Queries and complaints
We strive to within 3 working days respond to your query or complaint
Refund (ask for money back)
We strive to within 3 working days respond to your submitted refund request.
Objection to ticket
We endeavor to respond to your reaction to the receiving a ticket within 28 working days.
Not happy with our complaint procedure?
More information about the Klachtenloket Openbaar Vervoer and the Geschillencommissie Openbaar Vervoer.