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Routes and times

All the information you need to plan your journey and check whether there are diversions on your route.

More about routes and departure times

Travel products

Do you use public transport once in a while, regularly, or often? We offer plenty of travel products to choose from. Which product fits your situation best and how much does it cost?

More info on travel products

Customer service

We're happy to help you. Many answers can be found online but if your question is not answered or something is unclear, please contact us.

More info about customer service

Visit Amsterdam

Public transport is the best way to get to know the city and visit attractions. Find all information about the right travel product and travel with ease throughout Amsterdam.

More info about visiting Amsterdam

Welcome at Customer service

Directly information about:

Do you have a question about something?

On our website you will find answers to frequently asked questions about travel information, travel rules, season tickets, GVB Flex and our travel products such as OV-chipkaart, OVpay, GVB app and paper tickets. Is your question not listed? Then please contact our Customer Service. We are happy to help you.

Easily arrange it with our forms

We have a online form that you can use for the following:

 

Send us a Whatsapp message

You can also ask your question using WhatsApp on tel. +31 (0)6 83 09 91 89
We answer app messages from Monday to Saturday 8 am - 9 pm. 

 

Customer service is available by phone on +31 (0)900 - 80 11

Opening hours from Monday to Saturday: 8 am – 7 pm.
Not on Sunday and public holidays: Easter Monday, King's Day, Ascension Day, Whit Monday, Christmas Day, Boxing Day and New Year's Day.

Usual call charges.

Processing times and satisfaction of complaint handling

Read what our processing times are for questions, complaints, requests and objections and what you can do if you are not satisfied with our complaint handling.