Welcome at Customer service

Do you have a question about something?

On our website you will find answers to frequently asked questions about travel information, travel rules, season tickets, GVB Flex and our travel products such as OV-chipkaart, OVpay, GVB app and paper tickets. Is your question not listed? Then please contact our Customer Service. We are happy to help you.

Send us a Whatsapp message

You can also ask your question using WhatsApp on tel. +31 (0)6 83 09 91 89
We answer app messages from Monday to Saturday 8 am - 9 pm. 


Customer service is available by phone on +31 (0)900 - 80 11

Opening hours from Monday to Saturday: 8 am – 7 pm.
Not on Sunday and public holidays: Easter Monday, King's Day, Ascension Day, Whit Monday, Christmas Day, Boxing Day and New Year's Day.

Usual call charges.

Processing times and satisfaction of complaint handling

Read what our processing times are for questions, complaints, requests and objections and what you can do if you are not satisfied with our complaint handling.