If you are not satisfied with our complaint procedure, you can forward your complaint to the Public Transport Ombudsman. You can also contact the Public Transport Dispute Resolution Committee.
The Public Transport Ombudsman is an independent organisation and can mediate to resolve a complaint for free. More information can be found via the website www.ovombudsman.nl or phone number 033-4220455 (local rates).
The Public Transport Dispute Resolution Committee can be contacted for an independent judgement about your complaint. Note that this organisation does charge a fee for this service. More information can be found via the website www.degeschillencommissie.nl/english/ or via telephone at 070-3105310.