GVB does everything possible to ensure we run on time. Unfortunately, delays cannot always be avoided. The refund scheme is available to compensate you for such inconveniences. We provide the details below.
In the following situations 1 and 2, , we will compensate you for your taxi fare within the GVB service region.
In situation 3, we will compensate you for your taxi fare to your destination within the surrounding concession areas Amstelland-Meerlanden, Waterland, or Zaanstreek.
The compensation amounts to the taxi fare from the stop where you experienced the delay to you destination within GVB's transport region (in situation 1 and 2), or to your destination within the surrounding concession areas Amstelland-Meerlanden, Waterland, or Zaanstreek (in situation 3).
If no vehicle arrives within 20 minutes after the indicated departure time for the last run on the day route.
If you have been delayed more than an hour at a stop and there is no alternative public transport available.
If you miss the last EBS or Connexxion bus at metro station Noord or Station Zuid to the surrounding concession areas Amstelland-Meerlanden, Waterland, or Zaanstreek due to a metro 52 disruption preventing you arriving on time in one of the indicated trips.
This means the trips with metro 52 with arrival times at the Noord at 00:007 and 00:37 and the trips with arrival times at the Zuid at 00:20 and 00:35.
If a shuttle bus on a fixed timetable takes 10 minutes longer on a trip than indicated on the timetable.
If your travel time takes 35 minutes longer due to a delay or cancellation to get to a connecting route and this leads to you being charged twice for the base rate, we will refund the double paid base rate.
If you want to be compensated for paying for a taxi, attach a copy of the taxi receipt to the form.