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Accessible public transport

We want to provide the most comfortable transport possible. GVB works hard on making public transport accessible for all passengers. All of our vehicles are accessible by wheelchairs and strollers. Mobility scooters may go on trams and metros under certain conditions.

You can also check whether a stop is accessible on the page for each route. Go to Routes and schedules and select a route. A closed circle means the stop is accessible.

Traveling with a wheelchair, mobility scooter, or stroller

We explain here how you can travel with a wheelchair, mobility scooter, or stroller.

Traveling with a wheelchair or stroller on public transport

When boarding, people with a wheelchair take precedence over people with a mobility scooter or stroller. People with a mobility scooter (only on the tram and metro) — which meets the conditions — take precedence over people using a stroller.

Buses have a low floor and a special location for wheelchairs in the middle of the bus. This spot is indicated by a wheelchair sticker. All trams have a wheelchair board, and the wheelchair spots are also indicated by a sticker. In trams with a conductor's counter, the wheelchair spot is near the conductor. 
In the tram and bus, the wheelchair spot is also the stroller spot.

Mobility scooter in the tram and metro

An electric mobility scooter may go on the tram or metro when there is sufficient room and only under certain conditions. See below. Mobility scooters are not permitted on the bus.

Which mobility scooters are permitted?

Electric mobility scooters that are maximally 120 cm in length, 70 cm in width, and 109 cm in height are permitted. Mobility scooters that are larger than these maximum dimensions are not permitted. Examples of which mobility scooters are and are not permitted are shown below.

Examples of mobility scooters

Voorbeeld van 3 scootmobielen die wel mee mogen, omdat ze kleiner zijn dan 120 cm lang, 70 cm breed en 109 cm hoog. Daaronder drie scootmobielen die niet mee mogen omdat ze groter zijn dan deze maten.

Safety

It is best to place your wheelchair or mobility scooter so that your back is towards the driving direction. Although you will travel backwards, it is the safest method in the event of an emergency stop.

May I bring my bicycle?

If you use your bicycle for medical reasons, you may bring it on-board our vehicles when the bicycle (if necessary, folded up) does not exceed the permitted dimensions, namely, 120 cm in length, 70 cm in width, and 109 cm in height.
 

Always obey the instructions of the driver or conductor

Please be sure to follow the directions of the driver or conductor. The driver or conductor have the right to refuse a wheelchair, mobility scooter, bicycle, or stroller on behalf of the safety of yourself and other passengers. For example, when there is insufficient room in the event of an emergency.

Accessible planning

When requesting travel advice in our trip planner, it is possible to tick the option 'Accessible planning' under 'Extra options'. When you select this option, only those travel options which take account of the accessibility of stops and vehicles will be displayed.  
 

Tip! Use Virtual Stop Assistance in de GVB app ‘Gappie'

In the GVB App, you can switch on your personal Virtual Stop Assistance to plan a trip to fit your situation. Just set your travel profile and directly see on the map or under departure times which stops are accessible for you and which are not. Among other things, you can indicate whether you travel with an aid, whether you want to use a ramp, and how high the boarding height to a vehicle may be. The stop you want to use is then assessed based on your personal settings and is given a score which can vary from very good to inaccessible.  

Read here all about the app.

Accessible website

We do our utmost best to have this website be as accessible as possible for people with a visual impairment.