We want to provide the most comfortable transport possible. GVB works hard on making public transport accessible for all passengers. All of our vehicles are accessible by wheelchairs and strollers. Mobility scooters may go on trams and metros under certain conditions.
You can also check whether a stop is accessible on the page for each route. Go to Routes and schedules and select a route. A closed circle means the stop is accessible.
We explain here how you can travel with a wheelchair, mobility scooter, or stroller.
When boarding, people with a wheelchair take precedence over people with a mobility scooter or stroller. People with a mobility scooter (only on the tram and metro) — which meets the conditions — take precedence over people using a stroller.
Buses have a low floor and a special location for wheelchairs in the middle of the bus. This spot is indicated by a wheelchair sticker. All trams have a wheelchair board, and the wheelchair spots are also indicated by a sticker. In trams with a conductor's counter, the wheelchair spot is near the conductor. In the tram and bus, the wheelchair spot is also the stroller spot.
An electric mobility scooter may go on the tram or metro when there is sufficient room and only under certain conditions. See below. Mobility scooters are not permitted on the bus.
Electric mobility scooters that are maximally 120 cm in length, 70 cm in width, and 109 cm in height are permitted. Mobility scooters that are larger than these maximum dimensions are not permitted. Examples of which mobility scooters are and are not permitted are shown below.
It is best to place your wheelchair or mobility scooter so that your back is towards the driving direction. Although you will travel backwards, it is the safest method in the event of an emergency stop.
If you use your bicycle for medical reasons, you may bring it on-board our vehicles when the bicycle (if necessary, folded up) does not exceed the permitted dimensions, namely, 120 cm in length, 70 cm in width, and 109 cm in height.
Please be sure to follow the directions of the driver or conductor. The driver or conductor have the right to refuse a wheelchair, mobility scooter, bicycle, or stroller on behalf of the safety of yourself and other passengers. For example, when there is insufficient room in the event of an emergency.
When requesting travel advice in our trip planner, it is possible to tick the option 'Accessible planning' under 'Extra options'. When you select this option, only those travel options which take account of the accessibility of stops and vehicles will be displayed.
We do our utmost best to have this website be as accessible as possible for people with a visual impairment.